Privacy Policy
Effective Date: September 30, 2026
Slatewood Engraving LLC (“Slatewood Engraving,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, communicate with us, or purchase our products.
1. Information We Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Telephone number
Billing information
Shipping information
Order information
Personalization details
Custom engraving requests
Uploaded artwork or logos
Customer-service communications
Product reviews and feedback
Business information for commercial orders
We may also automatically collect certain technical information when you use our website, including:
IP address
Browser type
Device information
Pages visited
Referring website
Website activity
Cookie and similar technology information
2. How We Use Information
We may use collected information to:
Process orders
Create personalized products
Process payments
Deliver products
Communicate about orders
Provide customer service
Respond to custom engraving requests
Prepare quotes
Prevent fraud
Maintain and improve our website
Understand customer interests
Send marketing communications when permitted
Request reviews or feedback
Maintain business records
Comply with legal obligations
3. Personalized Products
Information submitted for personalization may be used to create the customer's requested product.
This may include names, dates, photographs, logos, messages, or other information supplied by the customer.
Customers should avoid submitting unnecessary sensitive personal information as part of an engraving request.
4. Payment Information
Payments may be processed by third-party payment processors.
Slatewood Engraving does not necessarily receive or store complete payment-card information when transactions are processed through these providers.
Payment providers process information according to their own privacy policies and security practices.
5. Sharing Information
We do not sell personal information for money.
We may share information with service providers when reasonably necessary to operate our business, including providers involved in:
Payment processing
Website hosting
Ecommerce services
Shipping and fulfillment
Customer communications
Email and text messaging
Analytics
Marketing
Fraud prevention
Accounting and professional services
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, business, or property.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, measure performance, and support advertising or marketing activities.
Your browser may allow you to block or delete cookies. Certain website features may not function correctly if cookies are disabled.
7. Email and SMS Communications
If you provide your email address or telephone number, we may use it for transactional communications concerning inquiries, quotes, purchases, personalization, shipping, customer service, or other business-related matters.
Where permitted and with any consent required by applicable law, we may also send promotional communications.
You may unsubscribe from marketing emails using the unsubscribe option included in those messages.
For promotional text messages, you may reply STOP to opt out where applicable.
Consent to receive marketing text messages is not a condition of purchase.
Message and data rates may apply.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain information for as long as reasonably necessary to process transactions, maintain business and tax records, provide customer service, resolve disputes, enforce agreements, and comply with applicable laws.
10. Children's Privacy
Our website and products are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
11. Your Privacy Choices
Depending on your location and applicable law, you may have rights concerning your personal information.
You may contact us to ask questions about personal information we maintain or to request available privacy rights.
Certain information may need to be retained for legitimate business, transaction, tax, fraud-prevention, or legal purposes.
12. Third-Party Websites
Our website may contain links to third-party websites.
Slatewood Engraving is not responsible for the privacy practices, content, or security of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on our website with a revised effective date.
14. Contact Us
Questions regarding this Privacy Policy may be submitted through:
Slatewood Engraving LLC
Website: slatewoodengraving.com
Made Personal. Made to Last.