Return & Refund Policy
Effective Date: September 30, 2026
At Slatewood Engraving, many of our products are individually created, engraved, or personalized specifically for each customer.
Because customized products cannot generally be resold, all custom and personalized sales are final except for products that arrive defective, damaged, or materially different from the approved order due to an error by Slatewood Engraving.
Please review the following policy carefully before placing your order.
CUSTOM & PERSONALIZED PRODUCTS — FINAL SALE
Custom and personalized products are not eligible for return, exchange, or refund simply because the customer changes their mind, no longer wants the item, ordered the wrong product, or provided incorrect personalization information.
This includes products customized with:
Names
Initials
Monograms
Dates
Messages
Photographs
Logos
Business information
Custom artwork
Customer-selected designs
Other customer-requested personalization
Once customization or production has begun, the order generally cannot be canceled or modified.
DEFECTIVE OR DAMAGED PRODUCTS
We stand behind the quality of our work.
If your product arrives defective or damaged, please contact Slatewood Engraving promptly after receiving your order.
Please provide:
Your name
Order number
Description of the problem
Clear photographs showing the defect or damage
Photographs of the shipping packaging when shipping damage is involved
We may request additional photographs or information necessary to evaluate the claim.
After verifying an eligible defect or damage claim, Slatewood Engraving may, as appropriate:
Repair the item;
Replace or remake the item; or
Issue a partial or full refund.
The appropriate resolution will depend upon the circumstances and applicable law.
ENGRAVING ERRORS CAUSED BY SLATEWOOD ENGRAVING
If Slatewood Engraving makes an engraving or production error that causes the finished product to materially differ from the information submitted and approved by the customer, please contact us promptly.
Once verified, we will work to correct the issue through an appropriate remedy, which may include replacement, remake, repair, or refund.
CUSTOMER-SUBMITTED ERRORS
Customers are responsible for reviewing personalization information carefully before placing or approving an order.
Slatewood Engraving is not responsible for mistakes contained in customer-submitted or customer-approved information, including:
Misspelled names
Incorrect initials
Incorrect monograms
Incorrect dates
Incorrect wording
Incorrect addresses
Incorrect capitalization
Incorrect punctuation
Incorrect logos or artwork
Other customer-provided information
For example, if a customer submits the last name as “Rodgers” and Slatewood Engraving correctly engraves “Rodgers,” the finished product is not considered defective because the customer later intended the spelling to be “Rogers.”
For this reason, customers should carefully review all personalization before submitting or approving an order.
NATURAL MATERIAL VARIATIONS ARE NOT DEFECTS
Many Slatewood Engraving products are made from natural materials such as slate and wood.
Natural materials vary from piece to piece.
Normal variations may include:
Wood grain
Wood color
Knots
Stone texture
Slate edges
Slate thickness
Natural markings
Surface texture
Engraving contrast
Minor differences in appearance
These characteristics are part of the natural material and are not considered defects.
No two pieces of natural slate or wood will necessarily look exactly alike.
PRODUCT PHOTOGRAPHY
Product photographs are intended to represent the general appearance of our products.
Lighting, photography, screen settings, natural materials, engraving contrast, and customization may cause the finished product to appear somewhat different from photographs displayed online.
Reasonable differences of this nature are not considered defects.
NON-CUSTOM PRODUCTS
Unless otherwise required by applicable law or expressly stated in the product listing, our general policy is that returns are accepted only for eligible defective or damaged products.
Please contact us before returning any product.
UNAUTHORIZED RETURNS
Do not mail or ship a product back to Slatewood Engraving without contacting us first and receiving return instructions.
Unauthorized returns may not be accepted or processed.
SHIPPING DAMAGE
If your package arrives visibly damaged, photograph both the packaging and product before disposing of the packaging.
These photographs may be necessary to process a shipping-damage claim.
RETURN SHIPPING
If Slatewood Engraving determines that an item qualifies for return because of a verified defect, damage, or Slatewood Engraving error, we will provide instructions concerning the appropriate next steps and any applicable return shipping.
Customers should not independently ship items back without authorization.
CONTACT US
If you believe you received a defective, damaged, or incorrectly produced item, contact us through:
Slatewood Engraving LLC
Website: slatewoodengraving.com
Please include your order number and photographs of the issue so we can review the request as quickly as possible.
IMPORTANT CUSTOM ORDER NOTICE
CUSTOM AND PERSONALIZED PRODUCTS ARE MADE SPECIFICALLY FOR YOU AND ARE FINAL SALE. RETURNS, EXCHANGES, AND REFUNDS ARE NOT ACCEPTED EXCEPT FOR ELIGIBLE DEFECTIVE, DAMAGED, OR INCORRECTLY PRODUCED PRODUCTS AS DESCRIBED ABOVE.
Please verify all names, dates, monograms, spelling, and other personalization carefully before submitting or approving your order.
Made Personal. Made to Last.